Shipping & Returns Policy

Non-Returnable

This item is non-returnable due to the consumable nature of the product. However, in the unlikely event of a damaged, defective, or different/wrong item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

What I can return and when?

You can return an item if:

  • You receive a faulty or defective product.
  • You receive a product that is different from what you ordered.

Conditions for Returning Products

  • The products must be returned in the original condition they were received in along with the original invoice.
  • Products must be in their original form and packaging.
  • Brand packaging should be intact.
  • Replacement of a product will be subject to the availability of the product on the website at that time.

How to Raise a Refund / Return Claim

To raise a refund/return claim, please send an email to customercare@houseofmakhana.com. Your email must contain the name of the product, the order ID, and the invoice number along with a detailed description of the nature of the claim. This must be done within 3 days of receipt of the product.

Refund Process

  1. Once we receive your item, we will inspect it and notify you of the receipt of the returned item on the email address provided by you at the time of booking the order.
  2. After inspection of the item, we will notify you of the status of your refund.
    • If you paid by net banking/credit card/debit card, we will initiate a refund request to our Payment Gateway Partners within five working days of the approval of your return. Once the request has been processed, the amount will be transferred back to your account/card account within 14 working days or as per the timelines of the Payment Gateway/Bank.
    • If you paid by Cash (COD), we will courier the refund cheque to you within three working days of the approval of your return. The cheque will be prepared in favor of the “Billing Name” you used when placing the order and will be couriered to the “Billing Address” you provided when placing the order.

For any queries regarding your order, you can mail us at customercare@houseofmakhana.com.